Banorte Chairman

Carlos Hank González has guided what started as a regional bank into one of the largest and most respected Mexican financial groups. At Grupo Financiero Banorte, “we have to be the best allies to grow strongly with Mexico,” he said.

Amid this rapid growth, Banorte has stayed close to the needs of Mexicans and continually upgraded banking services that are supportive, inclusive and forward-looking.

Sustainability is not a fad at Banorte. “It is part of our DNA, essential in our strategy and operations to generate value to our stakeholders,” Carlos Hank González said.

He is chairman of the Banorte Board of Directors, and the bank’s achievements are well-documented. It was recognized as “The Best Bank in Mexico” in 2020 by The Banker, the international financial affairs publication owned by The Financial Times, and named the most valuable brand in the Mexican banking industry in 2020 in the “Banking 500” ranking by Brand Finance, the world’s leading brand valuation consultancy.

In fact, Grupo Financiero Banorte stands alone as the only Mexican bank to get an excellent credit rating from the influential Fitch Ratings Inc. Also, the group ALAS20, associated with an independent research group and an ESG (environmental, social and corporate governance) advisory firm, awarded Banorte its Institution Award in 2020, highlighting its “leadership, consistency and excellence.”

We will continue being the bank that remains closest to Mexican families and businesses alike, and hand-in-hand with them, we will overcome all the challenges brought by this pandemic.

We can state with all certainty that we are more than a bank. We are an ally for Mexico’s development.

Under the principle “we are more than a bank,” Carlos Hank González also has led a period of aggressive business diversification in the non-banking financial sector to broaden Banorte’s scope beyond into retail, wholesale, insurance, and pension fund management.

The numbers tell the story of the bank’s success.

Carlos Hank González steered the bank onto stronger financial footing before the pandemic hit in the spring of 2020 with declining, past-due loans and increasing net income, equity and dividends while keeping staffing and branches steady.

Capital strength, together with sound liquidity management, were instrumental in weatherizing Grupo Financiero Banorte for the economic shocks of 2020, making Banorte one of the best capitalized banks in Mexico with a total Capital Adequacy Ratio of 21.7%. All of this contributed to mitigate losses in 2020, foreseeing strong growth coming out of the health care crisis.





Today, Banorte boasts a diversified business mix that provides strong fundamentals of increasing profitability, solid asset quality, high liquidity and strong capitalization ratios—all overseen by solid corporate governance.

Since the beginning of the COVID-19 crisis, Banorte was the first bank in Mexico to offer a support program for its customers. At the end of 4Q20, there were more than 630,000 loans enrolled into this program. It is another sign of the bank’s commitment to the well-being of Mexico.

“We will continue being the bank that remains closest to Mexican families and businesses alike, and hand-in-hand with them, we will overcome all the challenges brought by this pandemic,” Carlos Hank González said in 2020. “Our clients are our center of gravity, our reason for being.”

That approach, at the bank and his other businesses, is driven by innovative technology that “allows us to be there right at the time and in the channel we’re needed,” he said.

In March 2021, President Andrés Manuel López Obrador recognized uLink, the digital service of UniTeller, a subsidiary of Grupo Financiero Banorte, as the country’s best-evaluated remittance provider. It was the second consecutive year UniTeller gain top honors for providing customers a safe way to send money worldwide through its online platform and mobile app.

Besides banking, Carlos Hank González has led or been involved in more than 10 different companies, including being on the board of Grupo Televisa and Gruma.

He is the vice chair of the Board of Directors of Gruma, the global leader of tortilla production worldwide with 79 production plants and operations in 112 countries across America, Europe, Asia and Oceania.

He has been CEO of Grupo Hermes since 2008, which has more than 10,000 employees across 17 leading companies in construction of commercial buildings; power projects, including oil pipelines; tourism and infrastructure projects across Mexico.

He has served as CEO at Grupo Financiero Interacciones, CEO for Interacciones Casa de Bolsa and CEO for Banco Interacciones.